Shipping Policy for Gemini Stone

Last updated: April 21, 2025

Thank you for shopping with Gemini Stone! We strive to deliver your gemstones as quickly and securely as possible. Please review our Shipping Policy for details about shipping options, delivery times, and related information.

1. Shipping Methods and Delivery Times

We offer various shipping options depending on your location. The shipping methods and estimated delivery times are as follows:

Please note that delivery times are estimates and may vary due to factors such as weather, customs processing, and carrier delays. While we strive to ship your order as quickly as possible, delays can occasionally occur beyond our control.

2. Shipping Charges

Shipping charges are calculated based on the weight and size of the package, as well as the shipping method selected during checkout. You will be able to view the shipping cost before completing your purchase at checkout.

Free standard shipping is available on orders over ₹5000. For orders below ₹5000, a flat rate shipping fee will be applied based on your location and chosen shipping method.

3. Order Processing

Orders are typically processed within 1-2 business days. Once your order is processed and shipped, you will receive a tracking number and a confirmation email to keep you updated on the status of your shipment.

4. Shipping Restrictions

We currently ship to most locations within India and select international destinations. If you are located in a region that we do not currently serve, we will notify you before processing your order. Some remote areas may have limited or no shipping availability. Please contact us if you have any questions about shipping to your location.

5. Customs, Duties, and Taxes (International Orders)

For international orders, please note that customs duties, taxes, and other import fees may apply depending on the destination country. These charges are the responsibility of the customer and are not included in the shipping fees at checkout. Please check with your local customs office for more information on any additional charges before placing your order.

6. Order Tracking

Once your order has been shipped, you will receive an email with tracking details. You can use the tracking number provided to check the status of your shipment directly on the carrier's website.

7. Shipping Issues and Lost Packages

Gemini Stone is not responsible for lost or stolen packages after they are marked as delivered by the carrier. If you experience any issues with your shipment or if your package is lost or damaged, please contact us at support@geministone.com so we can assist you with the next steps.

8. Changes to Your Shipping Address

If you need to change the shipping address for your order, please contact us immediately after placing your order. We will do our best to accommodate changes before the order is shipped. However, once the order has been processed, we may not be able to modify the address.

9. Contact Us

If you have any questions about our Shipping Policy or need assistance with your order, please don't hesitate to contact us:

Email: support@geministone.com

Phone: +91 7404822465